Frequently Asked Questions

Freelux is a Dutch-Vietnamese company with more than 20 years of experience in LED dim topologies, energy monitors and wireless protocols. Freelux products build a solid bridge between the often already present wired functionality and the desired latest wireless technologies with additional functions. Smart and simple!

We have our own product development and production in Vietnam with the aim of short time-to-market and competitive pricing. All products are our intellectual property, developed by us and produced in-house in Vietnam. Distribution is handled by sister organization Oringe NBC B.V.

We provide manuals mainly digitally by email and they can be found with the product purchased in the shop. At the product, scroll all the way down to the tab bar and click on the tab"Manual". There you can print or download the applicable manual(s).

A modular product or set consists of a base element (BE) and a button module (BM), whereby you mount the base element in the wall and simply click the button module (push button) onto it later. A BE and a BM therefore have their own separate instructions, because BEs or BMs can be functionally combined.

You can also find the wiring diagram for each base element (recessed wall) in the manuals with any specific applications.

Base Element | LED light switch | 2-wire | 230VAC/10

Base Element | LED light switch | 2-pole | 230VAC/8A_2P
Base Element | led dimmer | 2-pole | 230VAC - 300VA/1.3A_2P

Base Element | LED dimmer | 2-wire | 230VAC - 250VA/1.1A
Base Element | led dimmer | 2-wire | 230VAC - 500VA/2,1A

Digital LED rotary dimmer 230VAC 250W/VA - 1.1A
EcoLogic LED dimmer 230VAC 250W/VA - 1,1A

Multicontrol led rotary dimmer 230VAC 250W/VA - 1,1A

Built-in module LED dimmer BLE 100VA/70W LED - 0.45A

Oringe NBC B.V. offers through its webshop top quality electrical materials with a warranty period of 2 years from delivery factory. The warranty covers only technical defects caused by design or manufacturing errors. Improperly handled products are excluded from warranty. Customer will facilitate Oringe NBC to identify and analyze technical defects. Claimed warranties will be compensated by Oringe NBC with new or repaired products.

You can report a warranty claim to us via telephone number +31 (0) 594 548 179. Of course you can also send us an e-mail. Please include the order number, order date, name, address, phone number and a description of the problem. Oringe NBC B.V. will only handle claims related to an order through our webshop.

Oringe NBC B.V. is in no way responsible for any consequential damage caused by a defect, incomplete delivery or damage incurred during transport. Upon receipt of the order, you should check yourself that the order is complete, the correct product was delivered and any damage occurred. We will do our best to provide a backorder or replacement due to damage as soon as possible.

Of course we do everything within our power to meet the agreed delivery times. Of course we are also dependent on our stock in the Netherlands and production in Vietnam. Unfortunately we cannot exclude unforeseen circumstances and/or situations of force majeure with regard to deliveries. We cannot take responsibility for damage caused by delays. Expenses incurred due to delay, such as costs for hiring installers / fitters, are not reimbursed by Oringe NBC B.V..

For sending our packages we mainly use PostNL. From PostNL you will receive an e-mail at the specified e-mail address containing the Track & Trace details of the shipment, so you can follow the status of the delivery process yourself. PostNL delivers from Monday to Saturday.

Shipping costs within the Netherlands

• Orders with an order value of EUR 75 or more excluding VAT, which can be shipped via regular parcel service, will be delivered free of charge within the Netherlands.
• Up to an order value of EUR 75,- excluding VAT, we charge EUR 7,25 (including VAT) shipping costs for regular packages within the Netherlands.
• Packages that are heavier than 30 kilos or fall under the heading of "length material" will be delivered by arrangement and will incur additional freight charges. For information on delivery, please contact our customer service department.

On our product page we state whether an item is'Sold Out','Available via back order' or simply'in stock'. Orders ordered on weekdays before 12:30 p.m. and completely in stock will be shipped within 1 - 2 business days in most cases. If we can process your order faster, we will certainly not fail to do so.

It may happen that an item of the order is out of stock. This will be noted on the product page and in the shopping cart. Because we ship orders as complete as possible, this may extend the delivery time. Of course we will keep you informed about the status of the order as much as possible.

When the order is shipped, you will be notified by email. In addition, you will usually receive an email from our carrier at the specified email address with the Track & Trace information, so you can track the shipment. Normally your package will be delivered the next working day after shipment.

It may happen that you want to return all or part of your order. On this page we are happy to explain how it works. You can also contact our customer service directly at telephone number +31 (0) 594 548 179 (weekdays 9.00-12.30), so that we can assist you in returning the product.

Consumer returns

• We have a trial period of 14 calendar days from receipt of your order.
• Products which are specially manufactured on your request and/or are not in stock in the Netherlands are excluded from the trial period. Should such a product appear in the order, you will be informed as soon as possible.
• Please note that the item is undamaged, unused, complete and has its original packaging. The premise is, that you only handle and inspect the products as you would be allowed to do in a store.
• The shipping costs you incur for returning the items are at your own expense and risk.
• Any applicable outbound shipping costs will not be refunded.

Returning on behalf of a company

• You can submit a return request to us within 14 days of receiving the order, stating the reason. You can do this at klantenservice@freelux.nl or by phone at +31 (0) 594 548 179.
• Products that are specially manufactured on your request and/or are not part of the standard stock in the Netherlands are not eligible for return. Should such a product appear in the order, you will be informed as soon as possible.
• Please keep in mind that the item is undamaged, unused, complete and has original packaging. The premise is, that you only handle and inspect the products as you would be allowed to do in a store.
• The shipping costs you incur for returning the items are at your own expense and risk.

Return Instructions

• Upon request, we will send you a return form with the return address to be used.
• Return Form; We use a return form to process our returns. This allows us to process returns as efficiently as possible. We therefore request that you fill out the return form as completely as possible and add it to the return package.
• To avoid the risk of damaging the products, please choose sturdy and appropriate packaging.
• For speedy processing, you may receive a different address from customer service, as there is not someone in the warehouse all the time and we use different sources.

Handling your return package

Upon receipt of the return package, we will inspect the items. If your return package meets the conditions, we will refund you the purchase value of the returned items as soon as possible. We will do this using the same payment method you used to pay for the items. You will receive a credit invoice for this by e-mail. Refunds will be made within a few days to no later than 14 days after receipt in our warehouse.

Our main warehouse with office is located in Nuis, but for returning products it is best to contact our customer service. For quick processing, customer service can give you a different address, because there is not someone in the warehouse all the time and we use different sources.

We cannot track an unannounced package and it remains the responsibility of the sender, but to prevent things from going wrong we recommend the above.