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For resellers

Shipping and delivery policy

PAYMENT OPTIONS

Paying via iDEAL

Your order will be processed immediately with this payment option.

iDEAL is the payment method on the Internet in which all major Dutch banks cooperate. With iDEAL you can pay for your order safely and easily. You pay in your familiar Internet payment environment, based on specific security methods of your own bank. Our iDeal payments are processed through payment provider Mollie.

iDEAL offers you a number of advantages over other payment methods:

  • iDEAL is as familiar, safe and easy as online banking
  • iDEAL is supported by major Dutch banks
  • Access to online banking from one of the participating banks is sufficient to use iDEAL
  • Control and oversight of payment
  • Faster payment and therefore faster delivery of your order

DELIVERY AND DELIVERY TIME

Delivery time

On our product page we state whether an item is available from stock. Orders ordered on weekdays before 12:30 p.m. and completely in stock, are in most cases shipped within 1 - 2 business days. If we can process your order faster, we will certainly not fail to do so.

Occasionally, an item in your order may be out of stock. This will be noted on the product page and in the shopping cart. Because we ship orders as complete as possible, this may extend the delivery time. Of course, we will keep you informed about the status of your order as much as possible.

When your order is shipped, you will be notified by email. In addition, you will usually receive an e-mail from our carrier with the Track & Trace information so that you can track the shipment. Normally, your package will be delivered the next working day after shipment.

Delivery

For sending our packages we mainly use PostNL. From PostNL you will receive an e-mail containing the Track & Trace information of the shipment, so you can follow the status of the delivery process yourself. PostNL delivers from Monday to Saturday.

Shipping costs

Shipping costs within the Netherlands

  • Orders with an order value of EUR 75 or more excluding VAT, which can be shipped via regular parcel service, will be delivered free of charge within the Netherlands.
  • Up to an order value of EUR 75,- excluding VAT, we charge EUR 7,25 (including VAT) shipping costs for regular packages within the Netherlands.
  • Packages heavier than 30 pounds or falling under the heading of "length material" will be delivered by arrangement and will incur additional freight charges. For delivery information, please contact our customer service department.

Collection

Pick up is only possible after consultation and to make sure your package is ready, we like to make an appointment. Please contact us at klantenservice@freelux.nl or by phone at +31 (0) 594 548 179 (weekdays 9.00-12.30).

Our pickup location is:
Oringe NBC B.V.
Oudeweg 43
9364 PR Nuis

RETURNS

You may wish to return all or part of your order. On this page we are happy to explain how it works. You can also contact our customer service directly at telephone number +31 (0) 594 548 179 (on weekdays 9.00-12.30), so that we can assist you in returning your product.

Consumer returns

  • We have a trial period of 14 calendar days from receipt of your order.
  • Products that are specially manufactured at your request and/or not in stock in the Netherlands are excluded from the trial period. Should such a product appear in your order, you will be informed as soon as possible.
  • Please note that the item is undamaged, unused, complete and has its original packaging. The principle is, that you only handle and inspect the products as you would be allowed to do in a store.
  • The shipping costs you incur for returning the items are at your own expense and risk.
  • Any applicable outbound shipping costs will not be refunded.

Returning on behalf of a company

  • You can submit a return request to us within 14 days of receiving your order, stating the reason. You can do this at klantenservice@freelux.nl or by phone at +31 (0) 594 548 179.
  • Products that are specially manufactured at your request and/or are not part of the standard stock in the Netherlands are not eligible for return. Should such a product appear in your order, you will be informed as soon as possible.
  • Please note that the item is undamaged, unused, complete and has original packaging. The premise is, that you only handle and inspect the products as you would be allowed to do in a store.
  • The shipping costs you incur for returning the items are at your own expense and risk.

Return Instructions

  • We will send a return form upon request.
  • Return Form; We use a return form to process our returns. This allows us to process returns as efficiently as possible. We therefore request that you fill out the return form as completely as possible and add it to your return package.
  • To avoid the risk of damaging the products, please choose sturdy and appropriate packaging. A return can be sent to or delivered to the following address.

Oringe NBC B.V.
Oudeweg 43
9364 PR Nuis

Handling your return package

Upon receipt of your return package, we will inspect the items. If your return package meets the conditions, we will refund you the purchase value of the returned items as soon as possible. We will do this using the same payment method you used to pay for the items. You will receive a credit invoice for this by e-mail. We make refunds within a few days to no later than 14 days after receipt at our warehouse.

ORDER

Finding the right product

Through the classified categories
Our online store is set up so that you can find the products you need in different ways. Directly through the product pages; or through the categories/product groups by clicking (through) on them.

Via the search bar
From the search bar via a search to be performed. The search bar can be found on the top right of every page. Here you can enter, for example, a description, article number or model. This allows you to find the right article quickly and easily.

With help from one of our staff members
Of course, we are also happy to advise and assist you! Our office is available on working days from 9 a.m. to 12:30 p.m. for your questions. We will be happy to find out which articles are most suitable for your application.

WARRANTY

Oringe NBC B.V. offers through its webshop top quality electrical materials with a warranty period of 2 years from delivery factory. The warranty covers only technical defects caused by design or manufacturing errors. Improperly handled products are excluded from warranty. Customer will facilitate Oringe NBC to identify and analyze technical defects. Claimed warranties will be compensated by Oringe NBC with new or repaired products.

You can report a warranty claim to us via telephone number +31 (0) 594 548 179. Of course you can also send us an e-mail. Please include your order number, order date, name, address, phone number and a description of the problem. Oringe NBC B.V. will only handle claims related to an order through our webshop.

Consequential damage

Oringe NBC B.V. is in no way responsible for any consequential damage caused by a defect, incomplete delivery or damage incurred during transport. Upon receipt of your order, it is up to you to check if your order is complete, the correct product was delivered and if any damage occurred. We will do our best to provide a backorder or replacement due to damage as soon as possible.

Of course we do everything within our power to meet the agreed delivery times. Of course we are also dependent on our stock in the Netherlands and production in Vietnam. Unfortunately we cannot exclude unforeseen circumstances and/or situations of force majeure with regard to deliveries. We cannot take responsibility for damage caused by delays. Expenses incurred due to delay, such as costs for hiring installers / fitters, are not reimbursed by Oringe NBC B.V..